Privacy Policy

VybeMed Direct Primary Care, PLLC ("VybeMed," “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website.

This policy applies to information collected through our website and online communications. It does not replace our Notice of Privacy Practices, which governs protected health information (PHI) under HIPAA.

1. Information We Collect

When you visit our website, we may collect the following types of information:

Personal Information You Voluntarily Provide

• Name

• Email address

• Phone number

• Information submitted through contact forms

• Appointment requests

• Membership inquiries

Automatically Collected Information

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of access

• Referring website

This information may be collected through cookies and analytics tools.

2. How We Use Your Information

We may use the information collected to:

• Respond to inquiries

• Schedule appointments

• Provide requested information about our services

• Improve website functionality

• Analyze website traffic

• Communicate important updates

• Send administrative information

We do not sell personal information to third parties.

3. Protected Health Information (PHI)

If you become a patient of VybeMed, your medical information is protected under the Health Insurance Portability and Accountability Act (HIPAA).

Your medical records and protected health information are governed by our separate Notice of Privacy Practices, which describes:

• How we use and disclose medical information

• Your rights regarding your health information

• How to file a complaint

If you would like a copy of our Notice of Privacy Practices, please contact our office.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Enhance user experience

• Monitor website performance

• Analyze visitor behavior

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Third-Party Services

We may use third-party service providers to support website hosting, appointment scheduling, analytics, or payment processing. These providers may have access to certain information only as necessary to perform services on our behalf.

We are not responsible for the privacy practices of third-party websites linked from our site.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse.

However, no method of internet transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Children’s Privacy

Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children through our website without parental consent.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Opt out of certain communications

To exercise these rights, please contact our office using the information below.

9. Email and Online Communications

Communication through email or website forms may not be fully secure. Please avoid submitting sensitive medical information through unsecured forms unless directed by our office through a secure portal.

For urgent medical concerns, call our office directly or seek emergency care.

10. Changes to This Privacy Policy

VybeMed reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

11. Contact Information

If you have questions regarding this Privacy Policy, please contact:

VybeMed Direct Primary Care, PLLC

919 Union Street South

Concord, NC 28025

Phone: 704-743-4371

Last Updated: March 1, 2026